Hotel Policies & FAQ

HOTEL POLICIES

Cancellation Policy
Cancellations are accepted without penalty up to 72 hours before 3 PM on the day of arrival. Cancellations within the 72-hour day cancellation policy are subject to the first night's room and tax. No refunds. Please be aware that attempting to modify a reservation within the 72-hour cancellation period will be considered a cancellation. Please note that if you have booked your stay with a special offer or package, the cancellation policy will differ from our standard policy. The specific cancellation terms and conditions of your offer or package will apply. These terms are provided at the time of booking and can also be found in your booking confirmation email.

Lost & Found Policy
Seaside Inn is not responsible for lost, damaged, or stolen personal items. Should any guest lose personal belongings at our property, we record the item as "found." For items believed lost, our online Lost and Found form is the easiest and most efficient way to report lost items. Once you submit information on this form, you will receive immediate confirmation that your form has been successfully entered into our tracking system for processing. Your item will be immediately reviewed by Lost and Found personnel. You will receive a confirmation email once your item is found. Items not claimed within 90 days will be donated to a local charity or discarded. 

Pet Policy
There are a select number of pet-friendly rooms available. Please note that our pet fee is $25 per night (2 pets maximum and 60 lb limit) and is non-refundable. 

Guarantee Policy
Generally, we cannot guarantee any room number or location, although we make every effort to grant special requests. 

Wellness Checks
Your well-being is our top priority, and we want to ensure your stay with us is safe. In line with our commitment to providing a comfortable stay, we occasionally conduct wellness checks on rooms that have displayed a "Do Not Disturb" sign for an extended period exceeding 24 hours. Please be assured that your privacy is of utmost importance to us, and our staff members are trained to perform these checks with discretion and respect for your personal space.

FREQUENTLY ASKED QUESTIONS

What time is check-in and check-out?
Check-in starts at 4:00 PM, and check-out time is at 11:00 AM. 

Can you request an early check-in or late check-out?
If early check-in or late check-out is requested, an additional fee will apply. Please contact the front desk for more information.

How far is the beach from the hotel?
We are located immediately off the Isle of Palms beach. Just a few steps from the hotel, and you're on the beach. 

Do you offer parking?
Parking is available for $10 Monday through Friday, $15 Saturday and Sunday, and $15 on Holidays from March 1 through October 31. *Free parking is available from November through February.

What is the smoking policy?
We respect your right to smoke, but our guest rooms are all non-smoking rooms. We provide ash cans outside for your convenience, so please be courteous of others and do not smoke inside our rooms. Guests not complying with our no-smoking policy will be charged a $150 cleaning fee and will not be allowed to stay. 

Do you have age restrictions on guests?
Children and young adults under the age of 21 must be with their parents or legal guardians to stay at Seaside Inn. 

Can I request a specific room?
Please note that we cannot guarantee requests for specific room numbers or locations, but we always try our best to grant requests.

What is the temperature of the ocean?
The temperature of the water changes every day at the beach. Check here for more information. 

What is the weather during my visit?
The weather changes every day at the beach. Check here for more information. 

What are the beach rules for my dog?
Check here for Isle of Palm rules for dogs and off-leash seasonal dates. 

Do you offer group rates?
Yes, we offer attractive group rates when you book 10 rooms or more. Call to receive a rate quote for specific dates. Only the standard non-ocean view rooms can be blocked at a group rate. Group rates must be booked 45 days before check-in. 

Does the room I booked have an ocean view?
You can only book the ocean view rooms through Seaside Inn directly via phone or our website. All 3rd party websites publish our non-ocean view rooms only.

What is the distance from The Seaside Inn to downtown Charleston?
Seaside Inn is located 14 miles from downtown Charleston, an approximate 25-minute drive.